Complaints Policy

Comments and Complaints

We hope that you find our services efficient, accessible and relevant to your needs. We welcome any suggestions you may have for improvements, for which you may speak to your doctor, the practice manager, or the business manager.

If you unfortunately wish to lodge a complaint against any member of staff, or any matter concerning the practice, then please let the practice manager know.

Make a complaint online

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

1. Getting it right
2. Being customer focused
3. Being open and accountable
4. Acting fairly and proportionately
5. Putting things right
6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint, you have the right to approach the Ombudsman. 

Make a complaint to the Health Ombudsman